Well, not that I’m surprised to be writing this again, but my new Schwan’s delivery driver didn’t make it to my place again on the scheduled delivery date.
If I can reminisce for a second: I have had Schwan’s delivery since I moved in to my place in 1999. I have always had cheerful and prompt delivery drivers, even though being a delivery person for Schwan’s is hard work, and it must be hard to keep that attitude at times. I always liked getting the special recipe pizzas, and who could forget the mouth-watering Chicken Rigatoni Alfredo Meal Kits! Much of the food was pretty spendy, but most times it was well worth it, considering you pay for delivery as part of your food, and you don’t tip the driver.
When your new delivery person doesn’t care about your schedule, and doesn’t show up at all, it is mighty hard to justify the expense of Schwan’s products.
Unfortunately, it’s the end of a legacy. SimonDelivers is here, and gives Schwan’s a run for its money. There simply isn’t room in this town for the two of them.
For your reading satisfaction, here’s the latest in Schwan’s “online chat”:
A Schwan’s representative will be with you shortly. Please wait for a response before typing in the smaller window below. Hello my name is Jessica. How may I help you?
BRIAN: Hello Jessica. How can I go upon cancelling delivery?
Jessica: May I have your phone number with area code first so I can access your account information?
BRIAN: 507-xxx-xxxx
Jessica: Am I speaking with Brian?
BRIAN: This is him.
Jessica: Would you like to discontinue your service or just one delivery date?
BRIAN: My new delivery driver missed delivery for the second time, and I really don’t mean to be critical, but I really need delivery on a set schedule. That is why I’d like to discontinue service.
Jessica: I apologize for the inconvenience this has caused you. I will forward this information to the local sales manager and ask that they discontinue your service at this time.
BRIAN: Thank you very much.
Jessica: You’re welcome. Did you have additional questions or concerns about navigating our site?
BRIAN: That is all for today.
Jessica: Thank you for contacting Schwan’s Home Service. Please let us know if we can be of further assistance by visiting us at www.schwans.com, or calling 1-888-SCHWANS (1-888-724-9267).