Corissa: My name is Corissa, your Schwan’s Customer Service Representative. How may I assist you today?
BRIAN: Hello Corissa. My former Schwan’s delivery man’s last day of delivery was 2 weeks ago. My scheduled delivery is for tonight, but nobody has stopped by today.
Corissa: Could I have your telephone number starting with the area code so that I may look up your customer record?
BRIAN: 507-xxx-xxxx.
Corissa: Am I speaking to Brian?
BRIAN: This is him.
Corissa: I will forward your message to the local Schwan’s Department. Someone should be contacting you regarding your message. Is there anything more I can assist you with today?
BRIAN: That is my only concern today. It is disappointing because I had an order ready.
Corissa: I apologize for any inconvenience. Thank you for contacting Schwan’s Home Service. Please let us know if we can be of further assistance by visiting us at www.schwans.com, or calling 1-888-SCHWANS (1-888-724-9267).
BRIAN: Will someone be contacting me tonight, or will it be at a future time?
Corissa: Someone should be contacting you in the next two business days.
BRIAN: How will that help me continue my Schwan’s service with my scheduled stop tonight?
Corissa: I apologize that you were not serviced or contacted. I have forwarded your message to the local Schwan’s Department.
BRIAN: Is a credit or free pizzas too much to ask?
Corissa: I have forwarded your message to the local Schwan’s Department. Someone should be contacting you within the next two business days.
BRIAN: Thank you, Corissa. For my records, could I get your last time or an identification number?
Corissa: Unfortunately, I am not allowed to release that information. If you do have any concerns, please contact us at 1-888-724-9267.
BRIAN: OK, I don’t believe you have been any help to me whatsoever, but I do appreciate your politically correct talk. It nicely masks the inability to serve your customers. I will keep that in mind. Have a great night.